We were welcomed with a very friendly staff. I had to bring my 12 month old twins with me to my 8 year old's consult for a crossbite, and it was not an issue. The staff had studied the pre-registration paperwork and knew all about us and Logan's interest, that in my opinion was a step above the rest. They made us feel very welcomed and comfortable. And the smell of fresh baked cookies was also a plus. Everyone was so nice and so informative.